Terms and Conditions

Welcome to Sambosh House of Comfort. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.

Our Refund and Return Policy, Warranty Policy, Delivery Policy and Trade-In Policy form part of these Terms and Conditions and are incorporated herein by reference.

1. ABOUT US

Sambosh House of Comfort (“Company,” “we,” “our,” or “us”) is a furniture manufacturing and retail company specializing in sofas, beds, wardrobes, dining sets, office furniture, TV consoles, center tables, and other furniture products.

2. ACCEPTANCE OF TERMS

By accessing this website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

3. PRODUCTS AND SERVICES

We strive to ensure that all products displayed on our website accurately represent the actual products. However:
• Product colors may vary slightly due to screen settings and photography.
• Product dimensions may have minor variations due to manufacturing processes.
• Product availability is subject to stock levels.
We reserve the right to modify product specifications without prior notice.

4. PRICING
• All prices displayed are in Nigerian Naira (₦) unless otherwise stated.
• Prices may change without prior notice.
• We reserve the right to correct pricing errors at any time.
• Delivery, installation, and customization charges may be billed separately where applicable.

5. ORDER PLACEMENT
When placing an order:
• Customers must provide accurate and complete information.
• Orders are subject to acceptance and confirmation by Sambosh House of Comfort.
• We reserve the right to decline or cancel any order at our discretion.
• Custom-made furniture orders may require additional approval and specifications.

5A. FURNITURE TRADE-IN / SWAP PROGRAMME
Sambosh House of Comfort may, at its sole discretion, offer customers the opportunity to exchange eligible used furniture (“Trade-In Furniture”) for a discount on the purchase of new furniture.
Participation in any trade-in programme shall be subject to the following conditions:
a. Trade-In Furniture must be owned by the customer and free from any liens, encumbrances, hire-purchase obligations, or third-party ownership claims.
b. Customers warrant that they have full legal authority to transfer ownership of the Trade-In Furniture to Sambosh House of Comfort.
c. Trade-In Furniture shall be subject to physical inspection and valuation by Sambosh House of Comfort before any discount is approved.
d. Any valuation or discount estimate provided before inspection is provisional and may be revised after physical assessment.
e. Sambosh House of Comfort reserves the right to reject any Trade-In Furniture for any reason, including excessive wear, structural damage, pest infestation, contamination, health hazards, unsafe materials, or poor resale condition.
f. Once a trade-in transaction has been completed and the Trade-In Furniture has been collected or surrendered, ownership shall immediately transfer to Sambosh House of Comfort and cannot be reversed.
g. Discounts offered under the trade-in programme are non-transferable, non-redeemable for cash, and may only be applied to qualifying purchases.
h. Sambosh House of Comfort reserves the right to modify, suspend, or discontinue its trade-in programme at any time without prior notice.

5B. CONDITION REQUIREMENTS FOR TRADE-IN FURNITURE
To qualify for trade-in consideration, furniture should generally:
• Be structurally sound and reasonably functional.
• Be free from active termite, bedbug, rodent, or pest infestations.
• Not contain hazardous materials.
• Not present health or safety risks to staff, customers, or transportation personnel.
• Be capable of safe handling and transportation.
Sambosh House of Comfort reserves the sole right to determine whether any item satisfies these requirements.

6. PAYMENT TERMS

• We accept approved payment methods as listed on our website.
• Full payment or agreed deposits may be required before production or delivery.
• Payments must be made through authorized payment channels.
• Orders will not be processed until payment is confirmed.
• Any bank charges or transaction fees shall be borne by the customer unless otherwise agreed

6A. DEPOSITS AND PARTIAL PAYMENTS

Where a deposit is required, such deposit may be non-refundable once materials have been purchased, production has commenced, or resources have been allocated specifically for the customer’s order.

Any outstanding balance must be paid before delivery unless otherwise agreed in writing.

7. CUSTOM-MADE FURNITURE

For customized furniture:

• Customers are responsible for providing accurate measurements and specifications.
• Customized products may require advance deposits.
• Once production begins, changes may attract additional costs.

Custom-made, made-to-order, personalized, or specially manufactured products are final-sale items and are not eligible for cancellation, return, exchange, or refund except where required by applicable law or where a verified manufacturing defect exists.

7A. CUSTOMER MEASUREMENTS AND SITE RESPONSIBILITY

Customers are solely responsible for ensuring that purchased furniture can fit through entrances, hallways, staircases, elevators, doorways, and designated installation locations.

Where products cannot be delivered or installed due to insufficient access or inaccurate customer-provided measurements, additional transportation, storage, handling, modification, or re-delivery charges may apply.

8. DELIVERY POLICY

We aim to deliver products within the estimated delivery period provided at the time of purchase.

However:

• Delivery timelines are estimates and not guarantees.
• Delays caused by weather, transportation, security situations, strikes, supply shortages, or other unforeseen circumstances shall not constitute a breach of contract.
• Customers must inspect products upon delivery and report any visible defects immediately.
• Risk and ownership of products pass to the customer upon successful delivery.

8A. FAILED DELIVERY
A delivery shall be deemed failed where:
• The customer is unavailable at the agreed delivery time.
• Access to the premises is restricted.
• Delivery cannot be completed due to customer-related circumstances.
Additional delivery fees may be charged for subsequent delivery attempts.

9. INSTALLATION SERVICES
Where installation services are provided:
• Customers must ensure adequate site access.
• Delays caused by inaccessible premises may incur additional charges.
• Installation dates may be rescheduled due to unforeseen operational circumstances.

10. RETURNS AND EXCHANGES

• Customers may request returns or exchanges subject to the following:
• Products must be returned in their original condition.
• Requests must be made within the applicable return period.
• Proof of purchase is required.
• Customized furniture may not be eligible for return unless defective.
• Transportation costs associated with approved returns may be the responsibility of the customer unless otherwise agreed.

10A. INSPECTION AND ACCEPTANCE OF GOODS

Customers shall inspect products immediately upon delivery.

Any visible defects, shortages, damage, or discrepancies must be reported within forty-eight (48) hours of delivery.

Failure to notify Sambosh House of Comfort within this period may constitute acceptance of the goods.

11. WARRANTY

Sambosh House of Comfort stands behind the quality of its products.

Our warranty covers:

• Manufacturing defects.
• Structural defects resulting from normal residential use.

The warranty does not cover:

• Normal wear and tear.
• Damage caused by misuse, negligence, accidents, or improper maintenance.
• Damage resulting from exposure to water, excessive heat, or environmental conditions.
• Unauthorized repairs or modifications.
• Fabric fading caused by sunlight exposure;
• Damage from pets or animals;
• Commercial use of furniture sold for residential purposes;
• Damage caused by relocation or transportation by third parties;
• Cosmetic wear resulting from ordinary use;
• Customer-selected materials supplied by third parties.

Warranty claims are subject to inspection and verification.

11A. LIMITED WARRANTY PERIOD

Unless otherwise specified in writing, warranties commence from the date of delivery.

Warranty remedies may include:

• Repair;
• Replacement;
• Partial replacement of defective components; or
• Store credit,

at Sambosh House of Comfort’s sole discretion.

12. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Use products according to their intended purpose.
• Follow all care and maintenance instructions.
• Provide accurate delivery information.
• Ensure adequate access for delivery and installation.

13. INTELLECTUAL PROPERTY

All website content, including:

• Logos
• Product images
• Product descriptions
• Designs
• Graphics
• Text
• Videos

are the property of Sambosh House of Comfort and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written consent.

14. WEBSITE USE

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Introduce malicious software or harmful code.
• Copy or exploit website content without authorization.
• Engage in activities that disrupt website functionality.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Sambosh House of Comfort shall not be liable for:

• Indirect or consequential damages.
• Loss of profits.
• Loss of business opportunities.
• Delays caused by factors beyond our reasonable control.
• Any damages arising from misuse of products.

Our total liability shall not exceed the purchase price of the product concerned.

15A. PRODUCT SAFETY AND USE

Customers must use all furniture in accordance with its intended purpose and applicable safety instructions.

Sambosh House of Comfort shall not be liable for injuries, losses, or damages resulting from misuse, overloading, improper assembly by third parties, unauthorized modifications, or failure to follow product care instructions.

15B. STORAGE FEES

Where delivery is delayed at the customer’s request beyond the agreed delivery date, Sambosh House of Comfort may charge reasonable storage fees and related handling costs.

16. PRIVACY

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

17. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, security, policies, or practices of such websites.

18. FORCE MAJEURE

We shall not be liable for failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Epidemics
• Government actions
• Transportation disruptions
• Labor disputes
• Security emergencies

18A. RIGHT TO REFUSE SERVICE

Sambosh House of Comfort reserves the right to refuse, suspend, or cancel any order, delivery, installation, trade-in arrangement, or service where:
• Fraud is suspected;
• Customer information cannot be verified;
• Payment obligations are not met;
• Safety concerns arise;
• The customer engages in abusive, threatening, unlawful, or inappropriate conduct.

19. TERMINATION

We reserve the right to suspend or terminate access to our website or services if users violate these Terms and Conditions.

20. GOVERNING LAW

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria.

20A. DISPUTE RESOLUTION

Before commencing legal proceedings, the parties shall use reasonable efforts to resolve disputes through negotiation and good-faith discussions.

Where resolution cannot be reached, either party may pursue remedies available under applicable Nigerian law.

21. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Updated versions will be posted on our website and will become effective immediately upon publication.

22. CONTACT INFORMATION

For inquiries regarding these Terms and Conditions, please contact:

• Sambosh House of Comfort
• Website: www.sam-hoc.com
• Phone: 08127466091 | 09034856255
• Email: Contact@sam-hoc.com
• Address: 1 Sambosh Street, Off Moshalashi Bus Stop, Shasha, Akowonjo, Lagos

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.