Sambosh House of Comfort (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or engage with our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect and process the following categories of personal information:
1.1 Personal Identification Information
• Full name
• Phone number
• Email address
• Billing and delivery addresses
1.2 Transactional Information
• Order history
• Payment confirmations (processed via secure third-party payment providers)
• Refund and exchange records
• Trade-in/swap evaluation records (where applicable)
1.3 Technical and Usage Data
• IP address
• Browser type and version
• Device information
• Pages visited and interaction behaviour
• Cookies and tracking technologies
1.4 Trade-In Programme Data
Where you participate in our furniture trade-in or swap programme, we may also collect:
• Photographs of furniture submitted for valuation
• Condition reports
• Valuation outcomes
• Collection and logistics records
2. HOW WE USE YOUR INFORMATION
We process your personal data for the following purposes:
• To process and fulfil orders
• To arrange delivery, installation, returns, or exchanges
• To manage refunds and payments
• To evaluate trade-in or swap requests
• To provide customer support and after-sales services
• To improve our products, services, and website functionality
• To send order updates and important service communications
• To send promotional offers (only where consent is provided)
• To comply with legal, tax, and regulatory obligations
3. LEGAL BASIS FOR PROCESSING
We process your personal data based on one or more of the following grounds:
• Performance of a contract (e.g., order fulfilment)
• Your consent (e.g., marketing communications)
• Legal obligations (e.g., accounting and tax compliance)
• Legitimate business interests (e.g., improving services, preventing fraud)
4. DATA SHARING AND DISCLOSURE
We do not sell or rent your personal data.
However, we may share your information with trusted third parties strictly for operational purposes, including:
• Delivery and logistics partners
• Payment processing providers
• IT and website service providers
• Furniture inspection or valuation agents (for trade-in programmes)
• Legal, regulatory, or government authorities where required by law
All third-party service providers are required to handle your data securely and only for specified purposes.
5. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data against:
• Unauthorized access
• Loss or theft
• Misuse or alteration
• Disclosure or destruction
While we take reasonable precautions, no online system is completely secure, and we cannot guarantee absolute security.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
• Improve user experience
• Analyse website traffic and performance
• Remember user preferences
• Support marketing and analytics functions
You may disable cookies through your browser settings, but this may affect website functionality.
Where required, we will request your consent before placing non-essential cookies.
7. DATA RETENTION
We retain personal data only for as long as necessary to:
• Fulfil the purposes outlined in this Policy
• Comply with legal, tax, and accounting requirements
• Resolve disputes
• Enforce agreements
Trade-in evaluation records and transactional data may be retained for audit and service improvement purposes.
8. YOUR RIGHTS
Subject to applicable laws, you have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Object to processing of your data
• Withdraw consent for marketing communications at any time
Requests can be made using the contact details provided below.
9. MARKETING COMMUNICATIONS
We may send you promotional messages about products, offers, or services only if you have opted in.
You may opt out at any time by:
• Clicking the unsubscribe link in emails, or
• Contacting us directly
Service-related communications (e.g., order updates) will still be sent as they are necessary for transaction fulfilment.
10. FURNITURE TRADE-IN / SWAP DATA
Where you participate in our trade-in or swap programme:
• We may collect and store images and descriptions of your used furniture
• We may assess condition, usability, and resale value
• This information is used strictly for valuation and service delivery purposes
• Trade-in data is treated as part of your service transaction record
Once a trade-in is completed, associated data may be retained for record-keeping and audit purposes.
11. INTERNATIONAL DATA TRANSFERS
Where necessary, your data may be processed or stored using third-party service providers located outside your country.
In such cases, we take reasonable steps to ensure your data is adequately protected in accordance with applicable privacy standards.
12. THIRD-PARTY LINKS
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites and encourage you to review their policies separately.
13. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors. If we become aware that such data has been collected, it will be deleted promptly.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.
15. CONTACT US
If you have questions or requests regarding this Privacy Policy, please contact:
Sambosh House of Comfort
Website: www.sam-hoc.com
Phone: 08127466091 | 09034856255
Email: Contact at www.sam-hoc.com
Address: 1 Sambosh Street, Off Moshalashi Bus Stop, Shasha, Akowonjo Lagos